Overcoming Sales Objections with Dale Carnegie

Description

In any selling situation, it is likely that obstacles will have to be overcome before a buying decision is made. Resolving objections effectively is a process that involves careful, sensitive listening along with positive, factual responses to buyer concerns. This training course will help you understand that buyer objections are not always rational and are often emotional. By the end of this course, you’ll be prepared to respond to customers’ emotional needs and the obstacles preventing them from buying.