Coordinator for Your Ride (Bilingual)

Mass Transportation Authority
Job Description
The Your Ride Service Provider – Coordinator (bilingual) will provide excellent customer service through the performance of job tasks, which include monitoring telephone requests, scheduling vehicles and operators, and dispatching vehicles; and provide full range of customer service responsibilities in both English and Spanish; Perform driving duties, as needed; Perform other duties as required.

PRIMARY RESPONSIBILITIES:
Respond to telephone inquiries regarding service and take appropriate actions with courtesy and tact
Enter ride requests and schedule vehicles on specialized computer software
Prepare schedules of service according to existing procedures and practices
Execute dispatch functions consistent with the dual requirements of effective customer service and compliance with MTA procedures
Perform other duties as assigned 

SECONDARY RESPONSIBILITIES:
 Operate transit vehicle in a safe, courteous and timely manner, as needed 

MINIMUM ACCEPTABLE EMPLOYMENT REQUIREMENTS
High School Diploma or equivalent
Fluent in English and Spanish, both verbal and written
General Clerical Skills
Computer keyboard skills
Working knowledge of Microsoft Windows Applications
Knowledge of traffic codes, rules, and regulations.  Must have the ability to operate vehicles in a safe manner in full compliance with local and State traffic laws and ordinances.
Knowledgeable of geography of City of Flint and Genesee County
Ability to pass a Department of Transportation (DOT) physical and drug screen, criminal and reference checks
Ability to attend work regularly and work under stressful conditions
Ability to work in a Team Environment
A valid Michigan Chauffeurs Driver’s License with a clean driving record 
 
MINIMUM ACCEPTABLE JOB PERFORMANCE STANDARDS
Maintain fluency of written and verbal communication skills in English and Spanish
Maintain continuous professional attitude, appearance and conduct at all times
Maintain continuous awareness and concern for the safety and well-being of every passenger
Maintain constant care in the use of all Mass Transportation Authority equipment and report all defects as they are found
Maintain sound judgement in determining and reporting all pull-offs, incidents or accidents and equipment defects
Adhere to required radio courtesy and procedures
Wear and maintain prescribed MTA Operator’s uniform; maintain a clean, well-groomed appearance at all times
Comply with all Mass Transportation Authority rules and regulations and contractual requirements
Punctuality
Maintain a clean driving record 

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Typical of an office environment
Outdoors driving vehicles, as needed 

PHYSICAL REQUIREMENTS:
Ability to lift and/or move up to 50 pounds.  Daily use of hands and fingers to handle or feel objects, tools or controls.
Reaching with arms and hands, walk, climb or balance; stoop, kneel, crouch.  Vision requirements are distant, close-up, peripheral and depth perception.  Ability to focus.
As needed, perform driving duties in outside exposed weather of extreme cold or heat or wet and humid conditions.  Some vibration and moderate exposure to mechanical parts.
Ability to safely fit behind the steering wheel of the standard vehicle operated by MTA 

WAGE:
Full-time:  $13.07 per hour plus benefits OR $13.07 per hour plus $218 per month in lieu of benefits
 
APPLICATION SUBMITTAL:
Applications will be accepted until the position is filled.  Apply in person at the MTA Administration Building, 1401 S. Dort Hwy., Flint OR any MTA location.  Submit resumes to jobs@mtaflint.org.  MTA is an equal opportunity employer!
Contact Information