Building client rapport is an investment in your sales future. Buyers are much more likely to buy from individuals who they perceive as trustworthy, and with whom they feel a connection. It’s important to establish a wide range of contacts in established accounts while continuing to strengthen the rapport with your current contacts. In this session, you will examine the four phases of client relationships and learn rapport development techniques for new prospects. You will also review ways to maintain and develop rapport with existing clients and create a plan to sustain future rapport.
Facilitator: Dan Handley, Dale Carnegie Training